1. Introduction

Pipistrelle Support Services Limited ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website http://pipistrelle-support.co.uk (the "Site") and when you contact us through our contact form.

2. Information We Collect

We may collect and process the following personal information:

• Contact Information: Name, email address, phone number, and any other information you provide when filling out our contact form.
• Usage Data: Information about how you use our Site, including your IP address, browser type, and pages visited.

3. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your inquiries and provide customer support.
• To improve our Site and services.
• To send you information about our services, if you have opted to receive such communications.

4. Legal Basis for Processing Your Information

We will only process your personal information when we have a legal basis to do so. The legal bases include:

• Your consent (when you provide your information through the contact form).
• Our legitimate interests (to improve our services and respond to inquiries).

5. Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

6. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

• Service providers who assist us in operating our Site and conducting our business, subject to confidentiality obligations.
• Legal authorities if required by law or to protect our rights.

7. Your Rights

You have the following rights regarding your personal information:

• The right to access your personal information.
• The right to request correction of your personal information.
• The right to request deletion of your personal information.
• The right to object to processing your personal information.
• The right to request the transfer of your personal information.

To exercise these rights, please contact us using the information provided below.

8. Security of Your Information

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, use, or disclosure.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Pipistrelle Support Services Limited
rachel@pipistrelle-support.co.uk